How to ask
Either way works, and both reach the same people.
- In the Nexphaz Reviews app: open Account, scroll to the bottom and tap Delete my account. You will be asked to confirm, and we email you a receipt.
- By email: write to cm@nexphaz.com from the address you sign in with, asking us to delete your account. Sending it from that address is how we know the request is really yours.
We act on the request within 7 days.
What we delete
- Your sign-in account, name, email address and phone number.
- The businesses you own on Nexphaz, and their Google listing details.
- Your Smart Page, if you had one, including its links and logo.
- The tap and scan history of your devices.
- Any private feedback customers left you.
Your physical stands and stickers keep working as objects, but they stop pointing at your business: a tap then shows a page saying the device is not set up. Anyone can activate them again later with the claim code.
What we keep, and for how long
- Record of your agreement to our Terms — which version you accepted and when, kept for 6 years. It is our evidence that you agreed, so we cannot delete it on request.
- Invoices and payment records, where you paid for an add-on, kept for 7 years because tax law requires it.
- Counts with no personal data in them — for example “412 taps in March” — which are not linked to you or your business after deletion.
Backups are overwritten on their normal cycle, so a copy of deleted data can persist in a backup for up to 90 days before it is gone for good.
Deleting some data without closing your account
If you only want part of it gone — a single device’s history, a Smart Page, or one business out of several — email cm@nexphaz.com and say what you want removed. Your account stays open.